Simone Crimella
Book a call
Service design · Strategy · UX

Designing services that make complex things simple.

Hellomy name is
Simone
Psst…I once designed an espresso app. So yes, I'm judging your coffee.

Ten years helping companies in finance, pharma and industry turn complex problems into clear services and products.

Companies and clients I've worked with See all →

Selected work

Projects.

Three projects that show how I work: complex organisations, many stakeholders, and a clear result at the end.

Recognition

Awards.

Simone pitching Assist on the SwissHacks stage
2025 SwissHacks

2nd place · Reinsurance

Assist, an AI tool that helps underwriters turn messy submission data into a report they can sign off. Built in 48 hours with a team of five, top 10 overall.

Challenge by ArchRe Europe Read the case study
← Home Experience

Career.

Agencies, consultancies and product companies. Open a company to see the projects I did there.

Side projects

Education

Degrees & certificates.

Universities, executive programmes and courses, from classical high school in Rome to agentic AI.

About

Turning ambition into strategy, and strategy into results.

Ten years across agencies, consultancies and product teams, helping companies make complex services clear and measurable.

Get in touch
Portrait of Simone Crimella
Simone CrimellaBusiness & Service Design Consultant
The story

Business and Service Design consultant with 10 years of experience across agency, consulting and product environments. I turn ambition into strategy and strategy into measurable execution.

Over ten years I have worked across agencies, consultancies and product companies, including Novartis, GenTwo, Sketchin, Softec, Accenture and Design Group Italia, on projects for brands such as Lenovo, ABB, Intesa Sanpaolo, La Marzocco and QVC. I work from research and strategic analysis to service blueprints, delivery and growth, managing clients and stakeholders end to end and mentoring design teams.

Originally from Rome, where I spent 18 years before completing my studies at Liceo Classico Dante Alighieri, I moved to London, where I studied for a B.Sc. in Product Design and Technology at London South Bank University. I then studied for an M.Sc. in Product Service System Design at Politecnico di Milano, and have since lived and worked in Milan, Lugano and Zürich. This international journey has shaped my experience and perspective on business, design and collaboration across cultures.

I keep learning, with a focus on AI: I completed the UC Berkeley Executive Program Artificial Intelligence: Business Strategies and Applications and the Certified UX Design & AI course at The School of UX in Zurich, and I’m currently completing an Executive Certificate in Agentic AI Leadership at Nanyang Technological University, Singapore.

Based in
Zürich
Background
10 years in agency, consulting and product
Sectors
Fintech, pharma, banking, retail, manufacturing, hospitality
Process

How I work.

Good services come from understanding people, working together across business and design, and making complexity visible so that decisions become easier.

I bring ideas to life by
01Research & discovery

Listening first

Interviews, shadowing and observation in the field, from cruise ships to compliance desks, to understand how work really happens.

02Strategy & proposal

Framing the business case

Turning insights into a clear proposition, scope and roadmap that decision-makers can say yes to.

03Service design

Navigating complexity

Journeys, process maps and service blueprints that show where value gets lost between teams, tools and partners.

04Prototyping & AI

Making ideas tangible

Co-design, storyboards and clickable prototypes, built quickly with AI tools, so people react to something real.

How a project unfolds

The design cycle.

A service blueprint of my own process. Every project moves through these five phases; the highlighted lane is where I usually lead.

01Hover a phase to see deliverables

AI throughout: use-case identification, AI-assisted research synthesis and rapid prototyping with Claude, Lovable, v0 and React.

Types of projects

Experience strategyService innovationOrganisational changeDesign researchAI adoptionProposals & pitches
Stack

Tools.

From research to working prototypes. AI tools now let me test an idea in hours instead of weeks.

How I research

Research

  • Hotjar
  • Mixpanel
  • Google Analytics
  • Optimizely
How I design

Design

  • Figma
  • Miro
  • Design systems
  • Service blueprints
How I prototype

AI & code

  • Claude
  • Lovable · Bolt.new · v0
  • React · TypeScript
  • Tailwind
How I deliver

Delivery

  • Jira
  • Confluence
  • Notion
  • Microsoft & Google
Why work with me
The City of London skyline
01

Global perspective

With experience living in three countries and collaborating with distributed teams worldwide, I've cultivated a deep sense of empathy and cultural awareness. This global perspective enables me to design solutions that resonate across diverse markets and audiences.

Dark interface mockups on phones and a tablet
02

From first call to signed deal

I take clients from the first conversation to delivery and growth: building relationships and opening new opportunities. Having worked on innovations such as ABB Ability, likeQ and La Marzocco, I speak both the business language of the client and the design language of the team, and turn good relationships into lasting partnerships.

A design team working together around a table
03

Collaborative problem-solving

I'm dedicated to creating durable, sustainable solutions by thinking long-term and embracing uncertainty. Working closely with customers and cross-functional teams, I navigate complexity to craft meaningful outcomes.

Simone in the snowy mountains
04

Driven and persistent

While creating innovative digital products, I recharge my creativity through trekking, skiing and wake-surfing. This same persistence fuels my approach to design: setting ambitious goals, iterating with purpose, and celebrating every milestone along the way.

Let's talk

Let's shape what comes next, together.

Tell me about your challenge: I reply within 48 hours with a first idea of how I can help.

Project request

Pick what you need and leave your details.